Disability Etiquette Training
Aims
Staff and volunteers can sometimes feel uncertain or anxious
about offering support or assistance to disabled people who use
their services.
This course aims to equip staff with an overview of good
practice in relation to disability etiquette, enabling them to work
more confidently and effectively with disabled people.
Learning Outcomes
By the end of the course staff will be able to:
- feel more confident about using language relating to disabled
people
- identify when to offer assistance
- understand the communication barriers faced by people who
have communication impairments
- identify good practice
- meet the needs of disabled customers and service users more
effectively
Format
GCIL training is delivered by experienced disabled trainers. The
course will be as participative as possible with members of the
group involved through discussion and small group activities.
Length of course: Full Day or Half-Day
Participants: 15
Disability Confidence Training
This training session will enable staff to feel more Disability
Confident when engaging with disabled people and addresses these
key areas:
- using language which promotes respect for disabled people
- identifying when it is most appropriate to provide
assistance
- developing good practice
- develop an understanding of disability
A short, focused course which aims to boost confidence.
Particularly useful for those staff who provide a hospitality and
customer care related service.
Many staff working in the housing, social work and health who
have contact with disabled people, outwith specialist services
often find themselves lacking disability confidence and disability
equality awareness.
Format
GCIL training is delivered by experienced disabled trainers. The
course will be as participative as possible with members of the
group involved through discussion and small group activities.
Length of course: approximately 3 hours
Participants: maximum 15
Introduction to Moving and Assisting Wheelchair Users
Aims
The course aims to show staff and volunteers how to apply the
current methods of moving and assisting someone who is a wheelchair
user.
The course aims to re-enforce a partnership approach to moving
and assisting, reflecting the fact that those individuals who
benefit from volunteer support are able to move with assistance
rather than requiring moving and handling involving lifting.
Learning Outcomes
By the end of the course you should:
- have an overview of Health and Safety legislation in relation
to moving and assisting disabled people
- be aware of the organisation's responsibility to staff and
volunteers under Health and Safety legislation
- be aware of your responsibility with regard to yourselves, your
colleagues and the disabled person.
- be able to understand how to assist a wheelchair user in
keeping with good practice.
Format
GCIL training is delivered by experienced disabled trainers. The
course will be as participative as possible with members of the
group involved through discussion and small group activities.
Length of course: Full Day or Half-Day
Participants: maximum 15
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